The #1 Travel Solutions Provider in the Philippines

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Frequently Asked Questions

Yes, of course.
Email or Call us at: info@bigskynation.com / 02-403 1399 / 0918 964 7626

Mobile, Viber, WhatsApp, WeChat
Office Hours: Monday to Saturday, 6 AM to 9 PM

Once you’ve retuned the device it takes about 15 to 30 banking days to credit your security deposit back to your account.

The Travel Wi-Fi will be picked up at the preferred address as indicated when you placed your order. The courier partner will pick-up the device.

OR you can also return it to our office: Unit 210 (2nd floor) 816 Festejo and Ella Building, A. Arnaiz Avenue, Legaspi Village, Makati City, 1223. Nearby Landmarks: kambal pandesal, Kashmir, Palawan Pawnshop, and Socialites driving.

Google Maps: https://goo.gl/maps/JJCmtfjnwc32

It is possible to extend your booking. You just need to let us know what your new trip itinerary is so we can make the necessary extension or buy more day passes through the website.

If you want to change your rental dates or delivery details after placing your order, feel free to let us know what details are you modifying and we’ll make the necessary arrangements. We will coordinate with you via email to modify and update your booking.

For technical concerns (24/7): support@bigskynation.com

For other inquiries:
info@bigskynation.com
02-403 1399
0918 964 7626
Mobile, Viber, WhatsApp, WeChat
Office Hours: Monday to Saturday, 6 AM to 9 PM

Signal coverage in your current location. It’s possible that you are experiencing signal concern in your current location. This means that your device has weak connection to data signal in your area. Refresh your Global Hotspot by turning it off & on. Once you turn it on, your Global Hotspot will automatically reconnect to a stronger data signal available. This may also vary depending on the signal strength available in your current location.

To better assist you, please email our 24/7 technical support: support@bigskynation.com

You don’t need to start your day pass; your Global Hotspot is pre-activated with all the data you need during your trip based on your trip dates.

Your Global Hotspot shall be delivered 1-3 business days from your FLIGHT DATE for Metro Manila and within 5 days for outside Metro Manila.

Delivery and pick-up PER WAY is P95 within Metro Manila and P150 outside Metro Manila.

Yes, you can. We are located it: Unit 210 (2nd floor) 816 Festejo and Ella Building, A. Arnaiz Avenue, Legaspi Village, Makati City, 1223.

Nearby Landmarks: kambal pandesal, Kashmir, Palawan Pawnshop, and Socialites driving

Google Maps: https://goo.gl/maps/JJCmtfjnwc32

Sorry to hear that, sometimes intermittent internet connection or bank related items can cause failed transactions. In this case you may send us your booking details via email.

Name:
Contact Number:
Email:
Flight Number:
Flight Date:
Delivery and Pick-up Address:
Trip Itinerary (Countries with Dates)

Once you send us the complete details, we will send a confirmation email to you with payment instructions

It’s always best to book at least 1 week before your actual trip/travel departure date. Big Sky accepts bookings up to 3 days before delivery.  For last minute bookings, it is on a best-effort basis, customer may directly call or go to the Big Sky office.

LAST MINUTE BOOKINGS:

Send email with subject: “[LAST MINUTE BOOKING]” to   info@bigskynation.com or call  📞 02-403 1399 /📱 0918 964 7626

Our rental rates vary per country. You can see the detailed country rates here: https://bigskynation.com/prices/

Our standard rates are:

4G LTE with 350MB Daily limit
PHP 190 Taiwan
PHP 290 Most of Asia
PHP 390 USA, Australia, Europe, New Zealand
PHP 390 Rest of the World

4G LTE with 500MB Daily limit
P250 Taiwan
P350 Most of Asia
P450 USA, Australia, Europe, New Zealand
P550 Rest of the World

You can rent directly thru our website or call us for our other products and last-minute bookings.

💻 www.bigskynation.com
info@bigskynation.com
📞 02-403 1399
📱 0918 964 7626

*if you want to buy a SOLIS Travel Hotspot or Big Sky Travel SIM you can also call our office or order in LAZADA.

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